I found this on another agent's website (here)- but thought it'd be good to share w my friends:
Why Use a Travel Professional?
In the technology age of find it quick and easy on-line, you may be thinking, why should I use a travel agent? So to help you answer that question here are our favorite reasons:
1. Who Ya Gonna Call?
What would you do if the hotel has lost your reservation? What would you do if the car rental agency has run out of cars? Specifically, who are you going to call? Who's going to help you? The hotel? The car rental company? They don't care. You're just one person. Losing you as a guest or a customer is no big deal. Basically, you're on your own. About all you can do is hit the streets and hope that something comes up...
If you book through a travel agent, all you have to do is make one simple phone call. And everything will be taken care of. Will the hotel assist your agent? Will the car rental company assist your agent? Of course they will, because now they're dealing with someone who has the potential to send either hundreds of guests, or no guests at all. From a purely business perspective, a travel agency can send thousands of dollars (or even tens of thousands of dollars), or no dollars at all...
2. It is not just about price
You look to travel agents to provide the best overall solution to your individual travel needs. By asking tons of questions up front, an agent can provide a relevant needs assessment. This can include dates, quality or location of accommodation or stateroom, cancellation policy, recreational amenities, the ease of doing business, etc. No two customers are alike. What works for one may not work for another.
Look for part 2 coming tomorrow!!